24 hour call-out

Emergency plumber in Leeds.

Burst pipe, leak through a ceiling, no heating in January. These do not wait for office hours, so neither do we. Average emergency response is under two hours, any hour.

Do this before we arrive

Two minutes of the right action can be the difference between a repair and a new ceiling.

For a burst pipe or a bad leak

• Find the stopcock and turn it off. Usually under the kitchen sink, sometimes in a downstairs cupboard or near the front door. Turn it clockwise.
• Open the cold taps to drain the system down and take the pressure off the burst.
• If water is anywhere near light fittings, sockets or a consumer unit, turn the electricity off at the mains and do not touch the switches while standing in water.
• Put buckets down and move what you can. Photograph the damage before you mop it up — your insurer will want it.

For no heating or no hot water

• Check the boiler is showing a fault code, and write it down. It tells us what to bring.
• Check the pressure gauge. Below about 1 bar is low and is a common, simple cause.
• Check the thermostat and the timer — genuinely, this is a fair share of winter call-outs.
• If you can smell gas, do not touch any switches. Open the windows, get out, and ring the national gas emergency line on 0800 111 999 before you ring us.

What we get called out to most

Problem	Usually
Burst or leaking pipe	Isolate, repair or replace the section, then make good
Leak through a ceiling	Trace the source — often a bathroom above, not the ceiling itself
No hot water	Diverter valve, thermostat or pressure, depending on the boiler
No heating	Pressure, pump, or a stuck valve; sometimes just a failed thermostat
Blocked toilet or drain	Cleared on site in most cases
Dripping or seized taps	Washer, cartridge, or replacement
Overflowing cistern or tank	Float valve
Leaking radiator or towel rail	Valve or the joint, occasionally the unit

Landlords and agents

If you manage properties, the problem is rarely the repair — it is being told at 11pm and having nobody to ring. One number covers every trade, tenants get updated so you are not the middleman, and everything lands on one monthly invoice. More for landlords and agents.

What it costs

Individual jobs are quoted before work starts — parts and labour, no surprise call-out fee bolted on afterwards. If you have a portfolio, a monthly plan from £49 covers 24/7 emergency cover across up to ten properties.

Areas we cover

We're Leeds-based and work across the city and the wider West Yorkshire area. If you're just outside, call and ask — we're expanding.

• Leeds city centre
• Headingley
• Horsforth
• Chapel Allerton
• Roundhay
• Kirkstall
• Pudsey
• Morley
• Armley
• Beeston
• Meanwood
• Moortown
• Garforth
• Wetherby
• Otley